POLICIES
Please review these Terms and Conditions thoroughly.
By attending Moonshadow Festival, accessing our website, and/or completing a transaction, you acknowledge and agree to be legally bound by these Terms and Conditions. These terms are applicable to all individuals associated with the festival.
Festival Terms
1. Acceptance of Risk
By attending the Moonshadow Festival, you acknowledge that participation in the festival involves inherent risks, including but not limited to physical injury, property damage, and other unforeseeable events. You agree to accept full responsibility for any risk of injury or harm to yourself or your property that may arise during your participation in the festival.
2. No Liability
Moonshadow Festival & Moonshadow Farms, its organizers, volunteers, vendors, and affiliates shall not be held responsible or liable for any injuries, damages, losses, or claims that may occur during the festival. This includes but is not limited to bodily injury, property damage, theft, loss of personal items, or any other incident that may arise during your attendance.
3. Discretion and Personal Responsibility
Attendance at Moonshadow Festival is entirely voluntary, and it is your responsibility to assess your own physical, mental, and emotional capabilities before participating. You agree to use discretion and judgment when deciding whether to attend and participate in festival activities.
4. Medical Emergencies
In the event of a medical emergency, festival staff will make reasonable efforts to assist, but attendees are responsible for their own health and well-being. It is strongly recommended that attendees bring any necessary medications and be aware of their own medical needs. Moonshadow Festival is not liable for any medical emergencies that may arise.
5. Behavior and Conduct
All attendees are expected to behave respectfully towards others and to follow all festival rules and guidelines. Any form of harassment, violence, or illegal activity will not be tolerated and may result in immediate removal from the festival without refund.
6. Indemnification
You agree to indemnify, defend, and hold harmless Moonshadow Festival, its organizers, volunteers, vendors, and all affiliates from any claims, damages, losses, or expenses (including legal fees) arising out of your participation in the festival.
7. Changes to the Event
Moonshadow Festival reserves the right to make changes to the event schedule, location, and activities without prior notice. No refunds will be issued in the event of any changes. Moonshadow is a rain or shine event.
8. Photography and Media
By attending the festival, you consent to being photographed, filmed, or recorded by festival staff or media. These materials may be used for promotional purposes without compensation.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the state of Louisiana. Any disputes arising out of or in connection with these terms shall be resolved in the courts of Louisiana.
10. Acceptance of Terms
By attending Moonshadow Festival, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
11. Force Majeure
Moonshadow Festival shall not be held responsible for any failure to perform, or delay in performance of, any of its obligations that are caused by events beyond its reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, strikes, government restrictions, or any other event of force majeure. No refunds will be issued in the event of cancellation or changes due to such circumstances.
12. Prohibited Items
The following items are strictly prohibited at Moonshadow Festival: illegal drugs, weapons, fireworks, glass containers, and any other items deemed unsafe by festival security. Attendees found in possession of prohibited items may be removed from the festival without refund.
13. Minors
Attendees under the age of 18 must be accompanied by a parent or legal guardian at all times. Moonshadow Festival is not responsible for the supervision of minors. Parents and guardians assume full responsibility for the actions and safety of their children.
14. No Refunds
All ticket sales are final. No refunds or exchanges will be provided under any circumstances, including but not limited to inclement weather, illness, or changes to the festival schedule.
15. Lost and Found
Moonshadow Festival is not responsible for any lost, stolen, or damaged personal items. A lost and found area is at front gate, but the festival does not guarantee the recovery of lost items.
16. Parking and Transportation
Parking at the festival is at your own risk. Moonshadow Festival is not liable for any damage, theft, or loss of vehicles or personal belongings left in vehicles. Attendees are responsible for arranging their own transportation to and from the festival.
17. Third-Party Services
Moonshadow Festival may feature vendors and third-party service providers. The festival is not responsible for the actions, products, or services of these vendors. Any disputes or issues arising from third-party services must be resolved directly with the vendor.
18. Camping Rules
All campers must adhere to designated camping areas and follow all camping guidelines provided by the festival. Open fires, littering, and disruptive behavior are strictly prohibited. Moonshadow Festival is not responsible for any accidents or incidents that occur within the camping area.
19. Environmental Responsibility
Moonshadow Festival is committed to environmental sustainability. Attendees are expected to dispose of waste responsibly, use recycling bins, and respect the natural surroundings. Violators may be subject to removal from the festival.
20. Amendments to Terms
Moonshadow Festival reserves the right to amend or update these Terms and Conditions at any time without prior notice. It is the responsibility of attendees to review the most current version of the terms before attending the festival.
Privacy Policy
At Moonshadow, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you make a purchase through our website. 1. Information We Collect When you place an order, we collect the following information: Personal Details: Name, shipping address, billing address, phone number, and email address. Payment Information: Credit/debit card details or other payment methods, processed securely by our third-party payment processor. Order Details: Items purchased, order number, and transaction details. 2. How We Use Your Information Your information is used for the following purposes: To process and fulfill your order, including shipping and delivery. To communicate with you regarding your order status or customer support inquiries. To improve our website and customer experience. 3. Third-Party Sharing To ensure a seamless shopping experience, we may share your information with trusted third parties: Payment Processors: For secure payment transactions. Shipping Providers: To deliver your order to your specified address. Dropshipping Suppliers: To fulfill your order directly from the supplier. We do not sell or rent your personal information to third parties. 4. Data Security We implement security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security. 5. Cookies and Tracking Technologies We use cookies and similar technologies to enhance your shopping experience, analyze website traffic, and personalize content. By using our website, you consent to our use of cookies. You can manage cookie preferences in your browser settings. 6. Your Rights You have the right to: Access, update, or delete your personal information. Opt out of receiving marketing communications. Contact us regarding concerns about your data. 7. International Shipping and Privacy If you are purchasing from outside the United States, please note that your information may be transferred, processed, and stored in the United States. By making a purchase, you consent to this transfer. 8. Updates to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. 9. Contact Us If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at: Hello@MoonshadowFest.com By completing your purchase, you acknowledge that you have read and agree to this Privacy Policy.
STORE TERMS OF USE
Last Updated: September 2024
Welcome to Moonshadow's Store! These Terms and Conditions ("Terms") govern your use of our website www.moonshadowfest.com and the purchase of products through our dropshipping service. By accessing or using our website, you agree to these Terms. If you do not agree, please do not use our website.
1. Product Information
1.1. Product Descriptions
We strive to provide accurate descriptions and images of our products. However, we do not guarantee that the descriptions or images are entirely accurate, complete, or error-free.
1.2. Availability
Product availability may vary. We cannot guarantee the stock status of any product and may need to cancel or modify orders if a product becomes unavailable.
2. Ordering
2.1. Order Placement
By placing an order, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or reject any order.
2.2. Order Confirmation
You will receive an order confirmation via email once your order is processed. This confirmation is not a guarantee of product availability or pricing.
3. Payment
3.1. Payment Methods
We accept various payment methods as specified on our website. Payments are processed securely through our payment gateway.
3.2. Pricing
Prices are subject to change without notice. We will notify you of any price changes before processing your order.
4. Shipping and Delivery
4.1. Shipping Policy
We offer shipping services through third-party carriers. Shipping costs and delivery times will be provided at checkout and are subject to change based on carrier availability and your location.
4.2. Delivery Times
Delivery times are estimates and may vary based on your location and the carrier's delivery schedule. We are not responsible for delays caused by the carrier or other external factors.
5. Returns and Refunds
5.1. Return Policy
Due to the nature of dropshipping, we generally do not accept returns. Please review our return policy on our website for specific details regarding returns and exchanges, it must be on the basis of a manufacturing error only.
5.2. Refunds
Refunds, if applicable, will be processed according to our return policy. We will notify you of any refunds or adjustments to your order.
6. Intellectual Property
6.1. Ownership
All content on our website, including text, images, and trademarks, is the property of [Your Company Name] or our licensors. You may not use or reproduce any content without our prior written consent.
7. Limitation of Liability
7.1. Disclaimer of Warranties
Our website and products are provided "as is" without any warranties of any kind, either express or implied. We do not guarantee the accuracy or completeness of any information on our website.
7.2. Limitation of Liability
To the fullest extent permitted by law, [Your Company Name] is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or products.
8. Governing Law
8.1. Applicable Law
These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.
8.2. Dispute Resolution
Any disputes arising from these Terms or your use of our website will be resolved through binding arbitration in [Your Jurisdiction], and you agree to submit to the personal jurisdiction of such courts.
9. Changes to Terms
9.1. Modifications
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website constitutes your acceptance of the modified Terms.
10. Contact Us
10.1. Contact Information
If you have any questions about these Terms, please contact us at Hello@MoonshadowFest.com.
STORE RETURN POLICY
Last Updated: September 2024
Thank you for shopping with Moonshadow. We take pride in the quality of our products. Please review our return policy below:
1. Returns
1.1. Eligibility : We only accept returns for products that have manufacturing errors. If you believe your product has a manufacturing defect, please contact us within [7 days] of receiving your order.
1.2. Non-Returnable Items : We do not accept returns for any other reasons, including but not limited to change of mind or incorrect orders placed by the customer.
2. Process
2.1. Return Request: To request a return, please contact our customer service team at Hello@MoonshadowFest.com with your order number and a description of the manufacturing error, including pictures.
2.2. Return Instructions : Upon approval, we will provide instructions on how to return the defective product. Please ensure the product is unused and in its original packaging.
3. Refunds and Replacements
3.1. Refunds : Once we receive and inspect the returned item, we will issue a refund for the defective product to the original payment method.
3.2. Replacements: If you prefer a replacement, we will process a new order for the same item at no additional cost, subject to product availability.
4. Shipping Costs
4.1. Return Shipping: If the return is due to a manufacturing error, we will cover the cost of return shipping.
4.2. Original Shipping Fees: Original shipping fees are non-refundable.
5. Contact Us
For any questions or to initiate a return, please contact us at Hello@MoonshadowFest.com